FAQ

1. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital wallets.

2. When should I place my order to ensure it arrives before Christmas?
To guarantee delivery before Christmas, we recommend placing your order at least two weeks in advance. However, we advise checking our shipping guidelines for specific cut-off dates.

3. Do you offer gift wrapping services?
Yes, we provide gift wrapping services for an additional fee. You can select this option during the checkout process.

4. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We can make changes if your order hasn't been processed yet.

5. Are your Christmas decorations safe for children and pets?
Yes, we prioritize safety in our products. Many of our decorations are made from non-toxic materials, but we recommend following any specific safety guidelines provided with each item.

6. Do you have a loyalty program or rewards system?
Yes, we have a customer loyalty program where you can earn points with every purchase that can be redeemed for discounts on future orders.

7. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. We will arrange for a replacement or refund as soon as possible.

8. Are there any eco-friendly options available?
Yes, we offer a selection of eco-friendly decorations and reusable gift wrapping options. Look for the eco-friendly symbol on our product pages.